At Hall of FameSports.com, your complete satisfaction is our primary concern. We understand there will be times when you may want to return or exchange your purchase. Our return/exchange policy is really simple.
- Contact us by calling 856-553-8242 or by emailing firstname.lastname@example.org to obtain a Return Merchandise Authorization Number. Returns will not be accepted without a RMA #.
- Please provide your order #, the product you wish to return/exchange, and reason for return/exchange. A representative will respond to your message within 1 business day.
- Please ship the package to us as follows:
Hall of Fame Sports Memorabilia
110 High Street
Mullica Hill, NJ 08062
- Please obtain a tracking number for your protection. If the item does not reach us WE CANNOT issue a refund.
- Tracking is one way for you to know where the package is located and when it is delivered to us.
- Pack the item in a secure box and write the RMA# on the outside of box.
- Once your return is received and inspected by us, your refund will be processed less a 15% restock fee for returned merchandise. A credit will be issued according to your original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after we issue your credit for it to post to your account. We have no control over this. As part of our return policy, all returns need to be received and processed by us within 14 days.
- Please call us at 856-553-8242 within 36 hours of receipt of package if your merchandise arrived damaged or is defective.
- Please save all original packaging including packing materials to reseal the package for return. The shipping carrier will not process damaged claims if the item is not in its original packaging.
- It is the customer’s responsibility to return the package to us within 7 days. If the package is not returned within 7 days of notifying us about the damage, we reserve the right to refuse and/or credit your return.
- If it is determined that the damaged occurred prior to us shipping or in transit you will not be assessed with restocking fees.
- It is your responsibility to contact us with any issues regarding your purchase. Should you fail to contact us and/or submit a chargeback through your credit card company we reserve the right to charge your account 25% of the purchase price plus a $35 chargeback fee to the credit card used to make the purchase.
Items NOT Eligible For Return Or Exchange:
- All custom orders, including custom framed photos and jerseys
- All pre-orders
- Game Used and Game Issued Items
- Vintage Items
- Merchandise that has been delivered more than 14 days prior to emailing or calling hofsm.com